Frequently Asked Questions
📦 When will my order arrive?
Orders are processed within 1–2 business days. Delivery within Romania typically takes 2–5 business days after dispatch.
🚚 Where do you deliver?
We currently ship within Romania.
🔍 How can I track my shipment?
You will receive a tracking link via email once your order has been dispatched.
💳 Which payment methods do you accept?
We accept secure online payments including major credit and debit cards.
🔁 Can I return my order?
Yes. Returns are accepted within 30 days, provided the cap is unused and in its original condition.
❗ What if I receive a damaged item?
Contact us within 7 days with photos and your order number. We will resolve the issue promptly.
🧢 Are your caps suitable for daily wear?
Yes. Our caps are designed for everyday comfort, durability, and long-lasting style.
💬 Need more help?
Email: info@krisonic.com
Phone: +40 762 810 504
Monday to Friday, 9:00 AM – 5:00 PM
Thank you for shopping with krisonic.com. We’re committed to making your experience smooth, secure, and enjoyable.